Excel Use Formula To Create Dynamic List Based On Criteria Small Business Email Challenges

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Small Business Email Challenges

Let’s face it there aren’t many days that we don’t send or receive email, in fact it’s estimated that 35 billion emails are generated each business day (data from IDC).

It’s easy to understand why, you can send an email to the other side of the world and it’s there within seconds. Email is ubiquitous it can be sent from any device to any device and these days anywhere and anytime. We receive emails from potential customers, emails from our web site, emails from suppliers, emails to new and existing customers and the list goes on.

So how does a small business manage with all these emails?

After talking to many small businesses, the answers are usually the same:

Too many, can’t manage, can’t find and can’t cope!

The problems in detail are:

1. Email is stored in personal mail accounts; It is difficult to reach everyone.

2. Constantly searching the inbox and sent items, it’s hard to find a special one.

3. Too much to respond to. Email is becoming more and more formal.

4. It is difficult for many employees to serve the same customer.

The above problems have led to many business banded solutions like Word documents and Excel spreadsheets that we store as email templates and constantly edit, copy and paste. Group email folders to store team emails, public folders also client folders. In fact some businesses spend more time managing emails than reading and responding to them.

If we compound faxes, SMS, letters and even voice mail, it becomes a messaging nightmare. So how can a small business be managed? 3G Business CRM was established for these and many other reasons. 3G Business CRM – “Big Business Technology for Small Business Budgets!”

3G Business CRM coupled with 3GB messaging engine is unique and the only platform that offers you both function/department based messaging and database integrated unified messaging. (1 single platform for Email, Fax, SMS and Voicemail).

It means:

1. Emails are automatically sent and received within a customer, partner or supplier data base file

o Access all emails sent from someone within your organization to a customer and from a customer to anyone within your organization.

2. Sent and received emails (+ attachments) are automatically attached and stored directly in the customer file.

o No searching and moving emails.

3. Database Integrated Unified Messaging (DIUM) – Ability to create email, fax, SMS and letter templates with dynamic database fields.

o Allows for auto-generated personalized messages at the click of 1 button

4. All sent and received messages are automatically stored within each customer, partner or supplier data base file

Automate your business while maximizing business efficiency, customer relationships and company profitability.

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