Excel Formula That Gives The Date Of The Nearest Monday Xactimate Training Online – Getting Help From the Help Desk

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Xactimate Training Online – Getting Help From the Help Desk

Everyone knows from time to time something doesn’t go right and you need help. Whether it’s a technical issue, an error showing up or just a plain, old “how do I do it” situation, we’ve all been there, staring at the screen and wondering what to do next.

Some of you who use Xactimate regularly will know exactly how to get the help and information you need to get going, while others may not. If it’s help with an error or software issue you have two options; Live telephone support or internet chat support. Personally, I love the chat support feature and I find that many adjusters don’t take advantage of this service very often.

Xactware is exceptional in both phone support and chat support. I have found their technical staff to be top notch and can usually get you fixed within minutes of contacting them. Be aware though that they now charge for phone support unless a chat technician provides you with phone support. I’ve had this happen and it usually happens when an issue goes before their knowledge. On that note I have only stumped my first row tech friends twice! They are very knowledgeable about their software.

One great thing about Xactware’s chat support is that they work 24/7. If you are a night owl like me this is awesome. It’s actually much easier to get a tech guy on chat after hours than during the day. They usually don’t rush to get rid of you. There have been many times that I have used live chat to get information. To access the live chat you log into the Xactwares website go to the support tab, log in, bypass the knowledge base screen and simply click on the chat button. A chat box will pop up and you go in with your question.

Moving on, another way to get help is in the software itself. Xactware built the software in such a way that there are training modules built right in. To access it, you can go to the drop down tab at the very top or you can click on the Help tab at the top right of any screen in Xacttimate. .

This will open a group of boxes on the right side of the screen called Real Time Training. These boxes will allow you to search for any topic about the software. One thing to remember in your search for the help box is that they will give you screen based topics.

This does not mean that you cannot access other topics about the software. Xactware is trying to make accessing information on a topic a little easier by doing this. Learn to use the real time training function and you will definitely be great at using this software. There is a wealth of information available for anyone willing to access it.

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