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Running a Courier Company with Courier Software
With the use of cost effective courier software, even a small to medium courier company can rival the service standards set by larger firms – and the cost of upgrading your system is not that great, so there’s no excuse not to upgrade your company. Old manual systems into an automated track and trace software driven system.
Gone are the days of piling up waybills and manifestos everywhere. Your courier company’s offices will no longer be cluttered, as special courier software now allows you to run a tight ship; Keep you and your customers up to date with all your deliveries with online tracking. The system also provides for automated dispatch communications and filing of waybills, POD documents, various spreadsheets and other important documents on your computer network, for easy access and a more efficient office environment.
Even small courier companies can work with efficient systems, bringing them closer to the service capabilities of the big players in the courier business. The idea is to get courier company software to eliminate as many physical tasks as possible.
In the past customers would call and the sender would have to write the order, and call the driver to collect it, and then the parcel would be priced manually. This process is revolutionized with a special software package. With the right software your computer can take care of all these steps, calculating the most efficient options in terms of driver allocation and tracking delivery routes.
Dispatch is now a breeze, the computer identifies the best choice of driver for a particular delivery, keeping in mind his location and the place of delivery. Cellular phone text messages are used to communicate delivery information and waybills, while POD scans allow for easy tracking and information storage. Cellular phone messages prove to be very cost effective and efficient, saving money and time compared to tedious telephone calls trying to find drivers on the road.
The cost of switching to an automated system may seem high at first, but the long-term savings and streamlining of the courier process will show a huge return on your courier software investment. When it comes to courier companies, customers can be fickle, jumping to another courier service over a small difference in price, but at the end of the day it’s fast efficient service that wins long-term customer loyalty. With the right parcel tracking software for your courier business you will be able to give your customers a more reliable service, and by doing this you will be able to win more customers and provide your customers with a more cost effective courier service.
Effectively, when your courier company switches to an automated system it puts the customer in touch with the delivery process. Special software allows the customer to place delivery requests online, and also track the parcel’s progress. This means that while the software makes the company more efficient, it keeps you on your toes, as the customer is able to see how their deliveries are progressing. It should serve as motivation though, and with the time saved by your dispatchers, more time can be allocated to training drivers to develop greater efficiency in the overall delivery process.
Features provided by a decent courier software system should include:
o Interactive collection control system using SMS/text messages.
o Individual waybill capture, or bulk import from a spreadsheet.
o Consolidation of waybills into manifests for linehaul shipments to same destination hubs.
o Integration of waybills into tripsheets for delivery by drivers.
o Invoice generation and printing for selected waybill date range and specified customers.
o Receipt and credit note allocation via invoice or individual waybill level.
o Detailed customer details including full payment allocation details and age analysis.
o Calculate margin per waybill, customer, term, sales representative, etc.
o Waybill pre-printing for customers and bulk deliveries.
o Tracking of parcels through barcode scanning, and printing of barcode labels.
o Integrated proof of delivery image scanning and linking to waybill details.
o Automated faxing or email proof of delivery details.
o Export all reports to most popular formats including Adobe Acrobat, Excel, etc.
o Instant email of all reports.
o Flexible multi-branch setup, using batch transfers or direct connections.
o Electronic transfer of manifest and POD information
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